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FAQs

The world of bespoke tailoring is familiar to some and a new experience for others. So here we try to answer the usual questions we're asked about the bespoke making process. If you have other specific questions or queries, please don't hesitate to get in touch and one of the team can assist you.

Bespoke Tailoring

This section specifically covers the bespoke tailoring and bespoke shirt-making departments of Dege & Skinner.

To make a bespoke garment, how long does it normally take?

From your first appointment and the placement of an order, it takes approximately 12 weeks to deliver your bespoke clothing. That said, we’ll try our best to deliver the bespoke order quicker, if required for a special occasion, such as a wedding.

Who will I see?

At Dege & Skinner, one cutter is solely responsible for overseeing the entire bespoke making process for an individual customer. From your first appointment to the delivery of the finished garments.

Details of our team of bespoke cutters can be seen here: https://dege-skinner.co.uk/about/our-team/

Where will my appointment be?

You have options! Either at number 10 Savile Row in London, or at a location convenient to you in the UK. Alternatively, during one of our overseas trunk shows.

Details of all our trunk shows are published online and also in our customer emails.

If you would like to suggest a new location for us to host a trunk show, please let us know and we’ll endeavour to facilitate your request.

How many fittings will I have?

You’ll have at least two fittings: a ‘baste’ fitting and a forward fitting.

What happens if I happen to gain or lose weight?

Every bespoke suit, waistcoat or pair of trousers we make has inlays to allow it to be let out up to 4”. The alterations are noted and each pattern is painstakingly altered in preparation for the next order.

Do you offer any special payment terms or discounts for officer cadets attending Royal Military Academy Sandhurst (RMAS)?

Yes, for officer cadets attending RMAS we offer 25% discount on the purchase of all civilian clothing during their time at the Academy. Their uniforms and any civilian clothes is payable over 2 years and is interest free on setting up a monthly ‘Standing Order’,

For family, military introductions, we also offer 20% discount for a ‘father/godfather to son/godson’ introduction for civilian clothing.

The 'Dege & Skinner Gilet', how long does it normally take to make one of those?

These are customisable so they’ll be made to order. Delivery will normally be 4 weeks from the time of ordering.

What do we mean by 'customisable' for the 'Dege & Skinner Gilet'?

These will be made on a unique stock special basis i.e. customisable. This means you’ll be able to personally select the cloth AND choose your desired pocket detailing on the gilet.

We hold three stock models in the sizes S, M and L and each of these models will have different pockets on them to help your final decision. Other small size adjustments can also be made from the stock pattern, such as waist size.

Can be ordered from 10 Savile Row, London. Or via the new ‘Dege & Skinner Gift Vouchers’ now available to buy exclusively online from us.

Online Purchases

This section covers the online purchase of items from www.dege-skinner.co.uk/shop

How long will it take to receive my online purchases?

Items will be dispatched every working weekday from our shop located at Number 10, Savile Row in London.

Little hard at the moment to say precisely when you’ll receive your purchases, but as a guide we anticipate 2 -3 days in the UK and within about 5 days for deliveries elsewhere in the world.

We use ‘DHL’ couriers for all deliveries, excluding neck ties. Neck ties are sent via ‘Royal Mail’.

What's your Returns Policy?

Unwanted, faulty, and incorrectly supplied goods may be returned for a refund.

We’ll refund the full value of your order, including shipping costs, within 30 days of receiving your notice of contract cancellation, provided that the cancelled order has been received.

Do you do exchanges?

Yes, we offer a returns and exchange service.

Please let us know your intention of returns/exchanges within seven days of receiving your order.

Return item(s) in their original condition, unused (with their original packaging), with all labels and garment tags still attached within 21 days of receiving your order.

Goods can be taken out of the packaging, but don’t throw it away. Please return it with your goods.

Refunds will be made for the original purchase amount against the original form of tender. Please note that the original shipping fee will be the customer’s responsibility. It’ll be shipped free of charge if you exchange the same item for a different size. However, if you wish to exchange the item for different style, please return it and purchase the new item separately.

None of the above terms affect your statutory rights or your rights under the Consumer Protection Regulations 2000.

All returns should be sent to: Dege & Skinner, 10 Savile Row, London, W1S 3PF, UK. You’re also welcome to return items in person to this same Savile Row shop so we can help you personally.

If you have any further questions about our returns policy, please contact a member of our team.

0207 287 2941 (UK only) or +44 20 7287 2941 (outside UK). Lines are open Monday to Friday 10am – 4pm (UK time). Email: shopteam@dege-skinner.co.uk

Delivery charges?

Delivery charges can be found here.

Do you offer free delivery above a certain purchase price?

Yes, if the total value of the order exceeds £500 then delivery will be made free of charge. The value must exceed £500 once any discounts and special offers have been calculated.

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